• When will I have access to my course?

  Students will have access to their online course(s) the first day of classes in a given semester. See our Course Schedule to find out which day this is for any given term. Having trouble finding your your course(s) on Moodle? Contact us at moodlehelp@triton.uog.edu Having trouble logging in? See our login instructionsPopular

• What is the minimum bandwidth required to use BigBlueButton?

  We recommend that you have at least 500 KB/sec upstream and 1 MB/sec download bandwidth. The upstream bandwidth is the amount of bandwidth your computer has available to transmit data to the BigBlueButton server. It also depends on your activity; if you are not broadcasting through a webcam, your upstream bandwidth requirements are far less. A good way to check your bandwidth is at speedtest.net. Your actual bandwidth may be less than your ISP claims, which can be a result of ISP throttlingPopular

• What's my login for Moodle? (Students)

  Popular

• Is BigBlueButton accessible?

  Yes. BigBlueButton is designed to be accessible to users with visual and/or audible disabilities. BigBlueButton supports both JAWS and NVDA screen readers. When using a screen reader, we recommend using Internet Explorer or the 32-bit version of Firefox. The 64-bit versions of Firefox and Chrome make it harder for screen readers to interact with the BigBlueButton client.Some readers

• Why can't I see my online courses?

  If you have logged into Moodle before the first day of classes, you may not see your course. Courses are open to students the first day of classes each term. See the UOG Course Schedule for specific dates. In addition, instructors need to “turn on” their courses in order to make them visible to their students. If you are still not seeing your class when you log into Moodle on or after the first day of class, it’s possible your instructor has notSome readers

• What is BigBlueButton?

  BigBlueButton is video chat software embedded in Moodle that some instructors may use to communicate with students.Some readers

• How to send a message in Moodle?

  Sending Messages In your classroom, click on Participants to find people in your class Click on the name of the Teacher or Classmate who you want to message When you see their profile, click on the Message button Type in your message in the box at the bottom Click the Send button when you are ready to send the messageFew readers

• What are some software we need for Moodle?

  The following is a list of commonly needed software/apps that you should have installed on your computer or mobile device. Some of these are available to you as a UOG student. Some of these are free downloads from the Internet. You can use alternatives to these if you have a preference. Web browser You will need a program to let you get onto the Internet. Most computers and mobile devices already have a web browser installed. Some common browsers are Internet Explorer, Safari, and GoogleFew readers

• How to find your way around the Dashboard?

  Navigating your Dashboard Timelime View The Timeline View shows you any courses or activities with start dates or due dates coming up. Courses View The Courses View shows you any courses that you have access to. If the course is set to track completion, you will see a progress graph like the ones shown here. The orange portion shows the percentage of the course already completed. Click on tFew readers

• Why can't I upload my video on Moodle?

  We don’t recommend uploading large video files on moodle. We only link to them. If you need assistance on uploading a video on your course shell, please email moodlehelp@triton.uog.edu Send us a download link for your file using OneDrive / Google Drive / Dropbox so that we can upload it on your media server site. We will then link / embed the video to your course shell. Please let us know what course shell and topic you want your video to appear. Another way for us to get your Video fiFew readers

• Why can't I see all my courses at the left side menu?

  Currently, only 10 active courses are allowed to show. If you are enrolled or teaching a course, it will push the oldest one down. To see all your courses, please go to your Dashboard and choose All at the drop down menu.Few readers

• How do I get the best audio in BigBlueButton?

  Use Firefox. Both these browsers support web real-time communications (WebRTC) audio. BigBlueButton will use WebRTC for audio if the user is on Firefox; otherwise, it will fall back to Flash-based audio (which does not transmit as efficiently and may have a greater latency).Few readers

• Is there a Moodle app for mobile devices?

  Yes. UOG’s installation of Moodle currently supports the Moodle app. If you install it on your phone, you will be able to connect to Moodle. The mobile app is available for free from Google Play and the Apple Store. You can install the app directly from your mobile device by searching for Moodle Mobile with author/owner Moodle Pty Ltd. Learn moreFew readers

• What is the recommended Internet Browser to use for Moodle?

  Mozilla Firefox is the most compatible with our UOG Moodle. Internet Explorer, Edge, and Safari will also work as long as you keep them up-to-date. Google Chrome may work for most things in Moodle, but is not recommended.Few readers

• What hardware and software do I needto use BigBlueButton?

  For hardware, we recommend a dual-core CPU with at least 2GB of memory. We recommend any operating system capable of running the latest versions of Google Chrome and Mozilla Firefox. For browsers, we recommend running either Firefox or Chrome. Why? Both browsers provide excellent support for web real-time communications (WebRTC). Safari, IE, and Edge will work as well, but Firefox and Chrome will deliver better audio in lower bandwidth conditions. If you are having any problems with garbleFew readers

• How do I access my online courses?

  Moodle Online courses are delivered through the Moodle learning management system. Moodle is accessible from most pages on the UOG website, including the homepage. At the top right of the page, click “Login” button and select Moodle. Follow the instructions for logging into Moodle. You will need to use your Moodle username and password.Few readers

• How to find your way around the Moodle main page?

  Navigating the Main Page The numbers in red below, match the following items: Shortcut to Hide or Show the left column menu Shortcut to view your courses The Student Corner has resources to help students succeed in UOG Moodle Shortcut to Notifications Shortcut to Messages Shortcut to your Profile and Account Information Shortcut to various support services available to students Specific shortcut to the UOG Moodle Help team Search bar to help you find a course by it's courseFew readers

• Where can I learn more about BigBlueButton?

  BigBlueButton (BBB) course training is in our Moodle Faculty Workshop. If you do not have access to this course, please email us at moodlehelp@triton.uog.edu This happens because when you first created your BBB activity, in the settings under Participants, you will need to delete the All users enrolled or you can set everyone as Moderator role. The All users enrolled supersedes all other roles in the list.Few readers

• How to find your way around your classroom?

  Navigating your Classroom The numbers in red below, match the following items: View a list of other people (teachers and classmates) in the course View your grades for the course Shortcuts to different sections in the course View Notifications View Messages See your Profile and Account Information Shortcuts to various support services available to students Shortcuts to different types of activities in the course Shortcut back to the Main Page for UOG Moodle ShoFew readers

• What equipment do we need to access Moodle?

  You can use just about any kind of computer to access Moodle. Desktops and Laptops are okay. Windows PCs or Macs are okay. Android and iOS tablets and smart phones are okay. If you don't have your own computer or mobile device, you still have a couple of options for accessing Moodle. You can use the computer labs available on the UOG campus. 2Few readers

• What are the Necessary Prerequisites for Online Learning?

  Whether you are taking an online course or an on-campus course, you should be comfortable performing the following tasks: Using MS Word, Excel, and PowerPoint. Using and updating your antivirus or Internet security program. Using a web browser to go through web pages. Using search engines to search for and find things on the Internet. Sending and receiving email with or without attachments. Saving, moving, renaming, and finding files on your computer. Understanding and practicingFew readers

• What type of internet connection is needed?

  You will need broadband Internet connection to access and use Moodle. Many home Internet connections are broadband nowadays. If you don't have Internet connection at home here are some options for you: You can use the Internet service through your data connection on your smart phone. You can use the campus Internet (available only on campus). You can use a public wifi hotspot. Please be sure to practice Internet safety whenever using a public wifi hotspot.Few readers

• Why can't I see my recording after I end the meeting?

  Recordings are rendering in the background (Sorry, no progress bars are in place while video renders online). Wait about 3-5 minutes, depending on your video length, then the video should show under the Join button.Few readers

• Why can't I see the "Join session" button on my BigBlueButton activity?

  There are two ways this will happen Your schedule settings determine the availability of your session. If you are currently accessing BBB outside the dates, the Join session button will not apear. Check your BBB settings under Instance type. Make sure you choose Room/Activity with recordings.Few readers

• How do I contact Moodle Help?

  CONTACT MOODLE HELP Phone: 671-735-2620/21 Email: moodlehelp@triton.uog.edu Monday - Friday: 8AM - 5PM Sundays & Holidays: ClosedFew readers