Question 1

How do I get my login credentials for my student email?

Accepted Answer

Please email us at helpdesk@triton.uog.edu, with attachments of two (2) forms of government issued photo IDs.

|| In compliance with the Family Educational Rights & Privacy Act (FERPA), we are required to see two valid IDs prior releasing login credentials.

Login Credentials received by the Office of IT will consist of the following:

WebAdvisor
GoTritons Email
Moodle
Self-Service (Financial Aid Office)
CollegeNet (Faculty Evals)
Campus Wi-Fi

Question 2

Why can't I see my online courses?

Accepted Answer

If you have logged into Moodle before the first day of classes, you may not see your course. Courses are open to students the first day of classes each term. See the UOG Course Schedule for specific dates.

In addition, instructors need to “turn on” their courses in order to make them visible to their students. If you are still not seeing your class when you log into Moodle on or after the first day of class, it’s possible your instructor has not yet made the course visible. Email your instructor first, and if you are still unable to see your course email us at moodlehelp@triton.uog.edu

Question 3

Is BigBlueButton accessible?

Accepted Answer

Yes.

BigBlueButton is designed to be accessible to users with visual and/or audible disabilities.
BigBlueButton supports both JAWS and NVDA screen readers.
When using a screen reader, we recommend using Internet Explorer or the 32-bit version of Firefox. The 64-bit versions of Firefox and Chrome make it harder for screen readers to interact with the BigBlueButton client.

Question 4

What is the minimum bandwidth required to use BigBlueButton?

Accepted Answer

We recommend that you have at least 500 KB/sec upstream and 1 MB/sec download bandwidth. The upstream bandwidth is the amount of bandwidth your computer has available to transmit data to the BigBlueButton server. It also depends on your activity; if you are not broadcasting through a webcam, your upstream bandwidth requirements are far less.
A good way to check your bandwidth is at speedtest.net. Your actual bandwidth may be less than your ISP claims, which can be a result of ISP throttling or background activity on your computer.
If you are broadcasting through a webcam or sharing your desktop, we recommend as much upstream bandwidth as possible.

Question 5

What is BigBlueButton?

Accepted Answer

BigBlueButton is video chat software embedded in Moodle that some instructors may use to communicate with students.

Question 6

How to install Skype for Business?

Accepted Answer

About

Q: What is BigBlueButton?

<p><strong>BigBlueButton</strong> is video chat software embedded in Moodle that some instructors may use to communicate with students.</p>

Skype for Business is an enterprise audio call, video call, and instant messaging software developed by Microsoft as part of the Microsoft Office suite. It is available to University of Guam Faculty and Staff as part of your Office 365 license.

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