Question 1

How do I get my login credentials for my student email?

Accepted Answer

Please email us at helpdesk@triton.uog.edu, with attachments of two (2) forms of government issued photo IDs.

|| In compliance with the Family Educational Rights & Privacy Act (FERPA), we are required to see two valid IDs prior releasing login credentials.

Login Credentials received by the Office of IT will consist of the following:

WebAdvisor
GoTritons Email
Moodle
Self-Service (Financial Aid Office)
CollegeNet (Faculty Evals)
Campus Wi-Fi

Question 2

Why can't I see my online courses?

Accepted Answer

If you have logged into Moodle before the first day of classes, you may not see your course. Courses are open to students the first day of classes each term. See the UOG Course Schedule for specific dates.

In addition, instructors need to “turn on” their courses in order to make them visible to their students. If you are still not seeing your class when you log into Moodle on or after the first day of class, it’s possible your instructor has not yet made the course visible. Email your instructor first, and if you are still unable to see your course email us at moodlehelp@triton.uog.edu

Question 3

How to install Skype for Business?

Accepted Answer

About

Q: What is BigBlueButton?

<p><strong>BigBlueButton</strong> is video chat software embedded in Moodle that some instructors may use to communicate with students.</p>

Skype for Business is an enterprise audio call, video call, and instant messaging software developed by Microsoft as part of the Microsoft Office suite. It is available to University of Guam Faculty and Staff as part of your Office 365 license.

Getting Started with Skype for Business

Mac

Go to https://url.uog.edu/skypemac
Double click the .pkg image file
Follow the on screen instructions

Windows

Go to https://url.uog.edu/skypewin
Double click the .exe file
Follow the on screen instructions

Question 4

Download Microsoft Office on your Computer

Accepted Answer

Go to https://portal.office.com
Login with your university email

For Students: username@gotritons.uog.edu
For Faculty and Staff: username@triton.uog.edu
Need help logging in? Please contact our office for assistance.

Click Install Office
Click download Office 365 apps

Clicking this will download the .exe or .dmg installer to your device

Run the .exe or .dmg file
Your Microsoft Office Suite installation process will begin
After the installation is complete, you will need to login to your University Email account to activate the Microsoft Office Suite license.

Question 5

What is BigBlueButton?

Accepted Answer

BigBlueButton is video chat software embedded in Moodle that some instructors may use to communicate with students.

Question 6

What is the minimum bandwidth required to use BigBlueButton?

Accepted Answer

We recommend that you have at least 500 KB/sec upstream and 1 MB/sec download bandwidth. The upstream bandwidth is the amount of bandwidth your computer has available to transmit data to the BigBlueButton server. It also depends on your activity; if you are not broadcasting through a webcam, your upstream bandwidth requirements are far less.
A good way to check your bandwidth is at speedtest.net. Your actual bandwidth may be less than your ISP claims, which can be a result of ISP throttling or background activity on your computer.
If you are broadcasting through a webcam or sharing your desktop, we recommend as much upstream bandwidth as possible.

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