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Q: What is BigBlueButton?

BigBlueButton is video chat software embedded in Moodle that some instructors may use to communicate with students.

Q: What's eduroam?

eduroam (education roaming) is the secure, world-wide roaming wireless access service developed for the international research and education community. eduroam allows our students to access high-speed wireless internet connections where ever eduroam is offered. Access to eduroam is available at <a href="https://www.eduroam.org/where/">participating locations</a>, including the University of Guam and other participating eduroam members. Having started in Europe, eduroam has rapidly expanded throughout the research and education community and is now available in 89 countries and territories worldwide and emerging pilot locations. | Speed: up to 150 Mb

Skype for Business is an enterprise audio call, video call, and instant messaging software developed by Microsoft as part of the Microsoft Office suite. It is available to University of Guam Faculty and Staff as part of your Office 365 license.

Getting Started with Skype for Business

Mac

Go to https://url.uog.edu/skypemac
Double click the .pkg image file
Follow the on screen instructions

Windows

Go to https://url.uog.edu/skypewin
Double click the .exe file
Follow the on screen instructions

Question 2

Why can't I see my online courses?

Accepted Answer

If you have logged into Moodle before the first day of classes, you may not see your course. Courses are open to students the first day of classes each term. See the UOG Course Schedule for specific dates.

In addition, instructors need to “turn on” their courses in order to make them visible to their students. If you are still not seeing your class when you log into Moodle on or after the first day of class, it’s possible your instructor has not yet made the course visible. Email your instructor first, and if you are still unable to see your course email us at moodlehelp@triton.uog.edu

Question 3

How do I get my login credentials for my student email?

Accepted Answer

Please email us at helpdesk@triton.uog.edu, with attachments of two (2) forms of government issued photo IDs.

|| In compliance with the Family Educational Rights & Privacy Act (FERPA), we are required to see two valid IDs prior releasing login credentials.

Login Credentials received by the Office of IT will consist of the following:

WebAdvisor
GoTritons Email
Moodle
Self-Service (Financial Aid Office)
CollegeNet (Faculty Evals)
Campus Wi-Fi

Question 4

What is BigBlueButton?

Accepted Answer

BigBlueButton is video chat software embedded in Moodle that some instructors may use to communicate with students.

Question 5

How do I get the best audio in BigBlueButton?

Accepted Answer

Use Firefox.

Both these browsers support web real-time communications (WebRTC) audio.
BigBlueButton will use WebRTC for audio if the user is on Firefox; otherwise, it will fall back to Flash-based audio (which does not transmit as efficiently and may have a greater latency).

| Download Firefox at www.mozilla.org

Question 6

What's eduroam?

Accepted Answer

eduroam (education roaming) is the secure, world-wide roaming wireless access service developed for the international research and education community. eduroam allows our students to access high-speed wireless internet connections where ever eduroam is offered. Access to eduroam is available at participating locations, including the University of Guam and other participating eduroam members. Having started in Europe, eduroam has rapidly expanded throughout the research and education community and is now available in 89 countries and territories worldwide and emerging pilot locations.

| Speed: up to 150 Mb

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