Question 1

When will I have access to my course?

Accepted Answer

Students will have access to their online course(s) the first day of classes in a given semester. See our Course Schedule to find out which day this is for any given term.

Having trouble finding your your course(s) on Moodle?

Contact us at moodlehelp@triton.uog.edu

Having trouble logging in?

See our login instructions

Question 2

What is the minimum bandwidth required to use BigBlueButton?

Accepted Answer

We recommend that you have at least 500 KB/sec upstream and 1 MB/sec download bandwidth. The upstream bandwidth is the amount of bandwidth your computer has available to transmit data to the BigBlueButton server. It also depends on your activity; if you are not broadcasting through a webcam, your upstream bandwidth requirements are far less.
A good way to check your bandwidth is at speedtest.net. Your actual bandwidth may be less than your ISP claims, which can be a result of ISP throttling or background activity on your computer.
If you are broadcasting through a webcam or sharing your desktop, we recommend as much upstream bandwidth as possible.

Question 3

What's my login for Moodle? (Students)

Accepted Answer

For Students

Q: Is there another way to login to Moodle?

<h3 id="yes">Yes.</h3> <ol> <li>You can login using your official <strong>university email</strong>:</li> </ol> <ul> <li>**Students: **example@gotritons.uog.edu</li> <li><strong>Faculty:</strong> example@triton.uog.edu</li> </ul> <ol> <li>On the login page, click on <strong>MS Office 365 Login</strong> and login using your university email username and password</li> </ol> <h3 id="havingtroubleloggingin">Having trouble logging in?</h3> <ul> <li>Please send an email request at helpdesk@triton.uog.edu, with <strong>two</strong> forms of government issued IDs attached.</li> </ul>

First time logging in?

To login, please use your current WebAdvisor username and password.
Your password should be a uPin, lowercase u followed by six digit numbers (i.e. u123456)
If you are new to WebAdvisor and do not know your login credentials please visit the I'm New to WebAdvisor page. Learn more about WebAdvisor here.

Having trouble logging in?

Please send an email request at helpdesk@triton.uog.edu, with two forms of government issued IDs attached.

Question 4

Is there another way to login to Moodle?

Accepted Answer

Yes.

You can login using your official university email:

**Students: **example@gotritons.uog.edu
Faculty: example@triton.uog.edu

On the login page, click on MS Office 365 Login and login using your university email username and password

Having trouble logging in?

Please send an email request at helpdesk@triton.uog.edu, with two forms of government issued IDs attached.

Question 5

(Coming Soon!) Employee Proxy: How to add and remove an Employee Proxy Time Keeper and/or Time Approver

Accepted Answer

||| This feature is coming soon! In the meantime, to Add or Remove an Employee Proxy, please fill out Self Service Authorization Update Form and submit to the Payroll Office.

What is an Employee Proxy/Person?

An Employee Proxy/Person is an ad-hoc, temporary assignment of specific Self-Service duties (e.g., Time Keeper and/or Time Approver) to an alternate employee .

How to add/remove an Employee Proxy

${color}[#046a38](Navigate to Employee Proxy)

Login to Self-Service (How to login to Self-Service)
Click Employee
Select Employee Proxy

|| If your account has existing proxies, a table of Active Proxies will be shown along with detailed information.

${color}[#046a38](Add an Employee Proxy)

Click + Add Proxy
Select Proxy Type, in the drop down menu (e.g., Time Approval or Time Keeper)
Type in the Effective Date that the Proxy will begin

(Optional) Type in the Revoke Date that the Proxy will end

Search for Proxy by typing in the employee's ID number or typing their first and last name. (e.g., "888888" or "John Smith")
Select the employee to act as proxy
Click Add Proxy when fin

Question 6

How do I get my login credentials for my student email?

Accepted Answer

Please email us at helpdesk@triton.uog.edu, with attachments of two (2) forms of government issued photo IDs.

|| In compliance with the Family Educational Rights & Privacy Act (FERPA), we are required to see two valid IDs prior releasing login credentials.

Login Credentials received by the Office of IT will consist of the following:

WebAdvisor
GoTritons Email
Moodle
Self-Service (Financial Aid Office)
CollegeNet (Faculty Evals)
Campus Wi-Fi

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